Terms of Service for Using TaskLab

1. Introduction

Welcome to TaskLab! These Terms of Service (“Terms”) govern your access to and use of the TaskLab software-as-a-service platform (“TaskLab” or the “Service”). TaskLab is an Australian-based SaaS platform that integrates with the ServiceM8 system to help manage your business data and workflows. By creating an account or otherwise using TaskLab, you agree to comply with these Terms and all applicable laws.

If you do not agree, you must not use the Service.

These Terms form a binding legal agreement between you (the individual or entity using TaskLab) and TaskLab (“we,” “us,” or “our”). By accepting these Terms, you also agree to our Privacy Policy, which is hereby incorporated by reference.

Please review our Privacy Policy to understand how we collect, use, and protect your information. If you are using TaskLab on behalf of a company or other organisation, you represent that you have the authority to bind that organization to these Terms. All references to “you” or “User” in these Terms include the business entity you represent (if any).

2. Accounts and Registration

Account Creation: To use TaskLab, you must register an account and (if applicable) connect TaskLab to your ServiceM8 account.

You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You must be at least 18 years old (or the age of legal majority in your jurisdiction) to use the Service, and not barred from using such services under applicable law.

Account Security: You are responsible for maintaining the confidentiality of your TaskLab login credentials and for all activities that occur under your account. You must use a strong, secure password and keep it confidential. Do not share your login credentials with any unauthorised person or allow others to access the Service through your account. We recommend the use of a password manager to store credentials. 

If you suspect any unauthorized use of your account or security breach (e.g. loss or theft of login information), you must immediately notify TaskLab.

We are not liable for any loss or damage arising from your failure to safeguard your account information, and you may be held responsible for losses incurred by us or others due to unauthorised use of your account.

Single Account Usage: Each TaskLab account is intended for use by a single business entity and its authorised personnel. Your account may only be used by the company or individual that registered for the Service – you must not share one account among multiple companies, business ventures, or franchise locations.

If your business operates as a franchise network, each individual franchise must maintain its own TaskLab account unless otherwise agreed to in writing. Shared use of a single account across multiple franchisees is not permitted and may result in suspension or termination of service.

Likewise, each user login may be used by only one person; you may create separate logins for additional authorized users in your organization, but do not share one login among multiple people.

Any attempt to operate multiple distinct businesses through a single TaskLab account, whether directly or via any software automation or “multiplexing” mechanism, is a violation of these Terms. We reserve the right to require each business or project to maintain a separate account subscription, unless expressly permitted in writing.

3. Acceptable Use and User Responsibilities

You agree to use TaskLab only for lawful purposes and in compliance with these Terms. You are responsible for all content and data that you input into TaskLab or that is retrieved from your ServiceM8 account, and for your use of the Service in accordance with applicable laws.

You must not misuse the Service. In particular – and without limiting the generality of the foregoing – you agree that you will NOT:

Violate Laws or Rights: Use TaskLab in any manner that violates any applicable law or regulation, or that infringes or misappropriates the intellectual property rights or privacy rights of others. This means you will not use the Service for any unlawful activities, and you will obtain all necessary permissions or rights for any data you input (so that you do not violate copyright, privacy, or other rights).

Tamper, Reverse Engineer, or Compete: Copy, modify, adapt, translate, or reverse engineer any part of TaskLab, nor attempt to discover the source code or underlying algorithms of the Service. You also agree not to use TaskLab to develop or aid in developing a competing product or service, and not to use any unauthorised version of TaskLab in order to gain unauthorized access to the Service.

Interfere with Service or Security: Remove, disable, bypass, or interfere with any security features or access controls of TaskLab, or attempt to probe or test the vulnerability of our systems without authorisation. You must not attempt to gain access to any accounts or data that do not belong to you, and you will not engage in any activity that disrupts or interferes with the Service (such as denial-of-service attacks or excessive usage that overloads infrastructure).

Malicious Code and Abuse: Upload, transmit, or introduce to the Service any viruses, worms, malware, Trojan horses, or other harmful code. You must not use TaskLab to distribute unlawful, defamatory, harassing, obscene, or otherwise objectionable content, or to stalk, harass, or harm any individual. We reserve the right to remove or disable any content that we deem to violate these standards.

Unauthorised Access and Automation: Use any robot, scraper, crawler, script, or other automated means to access TaskLab or extract data (except via our official API if provided and only in accordance with our policies). You must not attempt to bypass, interfere with, or exploit the Service in ways that violate its intended use, fair access model, or technical safeguards. In particular, you must not use automated tools or third-party applications to enable multiple businesses or users to access TaskLab through a single account or to otherwise subvert our licensing model.

Account Sharing or Resale: Allow any unauthorised person or entity to use your TaskLab account, or rent, lease, sublicense, distribute, resell, or commercially exploit the Service to or for the benefit of any third party without our permission. Your rights to use TaskLab are personal (or limited to your internal business use) and non-transferable. TaskLab reserves the right to monitor your compliance with these Terms (for example, to scan or audit content or usage patterns) and to immediately suspend or terminate your account if you violate any of the above conditions.

You are responsible for any consequences (including costs, losses or legal liabilities) arising from your breach of these Terms or misuse of the Service.

4. ServiceM8 Integration and Third-Party Services

Integration with ServiceM8: TaskLab integrates with the ServiceM8 platform, which is a third-party service. By using TaskLab, you authorise us to access and interact with your ServiceM8 account and data on your behalf, solely as needed to provide the TaskLab services.

For example, TaskLab may retrieve your client or job information from ServiceM8 or send data back to your ServiceM8 account as part of its functionality. You are responsible for ensuring you have a valid and active ServiceM8 account and for complying with all applicable ServiceM8 terms and policies when using the integration.

Third-Party Services Disclaimer: TaskLab is not owned or operated by ServiceM8, and we do not control ServiceM8’s services or any other third-party services that you may use with TaskLab. We make no guarantees regarding the availability, functionality, or accuracy of any third-party platform (including ServiceM8), and we shall not be responsible for any issues, delays, outages, data loss, or other problems caused by third-party services. This means, for example, that if ServiceM8 experiences downtime or errors, TaskLab’s functionality may be impacted, and such events are outside our control.

You agree that TaskLab is provided independently of any third-party platform and that your use of ServiceM8 or any other third-party services is solely governed by your agreement with those third parties.

Data Exchange: You acknowledge that TaskLab will transfer data between our systems and ServiceM8 as necessary to perform the services. We will access and use the data from your ServiceM8 account only for the purposes of operating and improving TaskLab and as otherwise permitted by these Terms and our Privacy Policy. We do not disclose your ServiceM8-sourced data to any third party except as needed to provide the service or as required by law (for example, to our cloud hosting providers or if compelled by legal process).

Third-Party Paid Services: If your CustomBuild Function depends on a paid third-party API or service (for example: OpenAI, Amazon Connect, or any other pay-per-use tool), you may provide your own active account and valid API credentials.
If TaskLab manages the service on your behalf, you agree to:

• Pay all actual usage fees incurred at cost.

• Pay a management fee of up to 25% of total usage cost to cover administration and billing.

• Accept that usage above agreed thresholds may result in additional charges, service limits, or a pause on the affected Function until outstanding costs are settled.

TaskLab does not accept liability for charges billed directly to your third-party account.

No Payment Processing: TaskLab itself does not process payment transactions. We do not handle credit card payments or financial transactions on behalf of your business or your customers. Any payments or billing functionalities you use (for example, through ServiceM8 or another integration) are outside the scope of TaskLab’s services. You are responsible for complying with any laws and third-party terms related to payment processing. (Note: TaskLab may charge you subscription or usage fees for the Service, but those payments to TaskLab are handled via our designated payment providers and TaskLab never stores your credit card details on our own servers. All billing is subject to separate terms or agreements, if applicable.)

5. Data Privacy and Security

Compliance with Privacy Laws: Both you and TaskLab have responsibilities under applicable privacy and data protection laws. We are committed to complying with Australian privacy regulations, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using TaskLab and providing personal information (such as your clients’ data from ServiceM8) to us, you confirm that you have any necessary authority or consent to do so. In particular, you warrant that you have obtained all required consents or have a lawful basis under privacy laws to disclose your customers’ personal information to TaskLab via the ServiceM8 integration.

You should ensure that your own privacy practices (e.g. your privacy policy given to your clients) permit you to use TaskLab and ServiceM8 in this manner. We will handle any personal information you provide solely for purposes of delivering our services and in accordance with applicable laws and our Privacy Policy

Customer Data: You retain ownership of all data, content, and information that you (or your authorised users) input into TaskLab or that we retrieve from your ServiceM8 account on your behalf (“Customer Data”). As between you and us, all Customer Data remains your property at all times

By using TaskLab, you grant us a limited license to copy, transmit, store, and use your Customer Data only as necessary to provide and improve the Service (for example, to back up your data, display it to you within the application, or process it to generate reports or analytics)

We will not use your data for any other purpose without your consent, and we do not claim ownership of your Customer Data. You acknowledge that it is your responsibility to ensure the accuracy, legality, and integrity of any data you provide. TaskLab assumes no liability for the content of Customer Data provided by you or third parties, and you are solely responsible for backing up your data outside the Service as needed

Privacy Policy: Our Privacy Policy provides details on how we collect, use, store, and disclose personal information. It covers what data we collect from you (including through the ServiceM8 integration), how we use it, how we safeguard it, and your rights regarding your personal information. By using TaskLab, you consent to our data practices as described in the Privacy Policy.

If you have any questions about our privacy practices, please contact us using the information provided in the Privacy Policy.

Security Measures: We take data security seriously. TaskLab implements industry-standard technical and organizational measures to protect Customer Data from unauthorised access, loss, or alteration. These include measures such as encryption in transit, access controls, and regular security assessments. However, you understand that no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining appropriate security and control of any credentials, keys, or devices that you use to access TaskLab, as outlined in Section 2 above. If we become aware of a data breach or security incident that compromises your personal data, we will notify you and the appropriate authorities as required by the Notifiable Data Breaches Scheme under the Privacy Act.

We will also take reasonable steps to contain and remedy any such incident.

Data Use and Anonymised Analytics: TaskLab may monitor your usage of the Service and compile anonymised and aggregated data insights for the purpose of improving our services and for internal analytics. For example, we might track overall system performance or usage trends across all users. Any analytics or statistical information derived from your use of the Service will not identify you or any individual; we will ensure that any public disclosure of analytics (such as benchmarks or usage statistics) is done in an aggregated form without personal information.

By using the Service, you permit us to use your data in an anonymised manner for these legitimate business purposes.

Confidentiality: We regard your Customer Data (including your business information and your clients’ details) as your confidential information. Except as expressly permitted by these Terms, we will not disclose your confidential data to any third party without your consent, unless required by law or legal process. Similarly, you may receive confidential information about TaskLab or our systems; if so, you agree not to disclose TaskLab’s confidential information to others.

These confidentiality obligations continue even after termination of this Agreement.

6. Intellectual Property

TaskLab’s Intellectual Property: TaskLab and all materials provided through the Service (including software, code, algorithms, designs, logos, text, and documentation) are protected by intellectual property laws. We (and our licensors, if applicable) retain all rights, title, and interest in and to the Service and all associated intellectual property.

Nothing in these Terms grants you any ownership rights in TaskLab’s intellectual property. We only grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes, in accordance with these Terms. You must not use TaskLab’s name, logos, or trademarks without our prior written consent, except as necessary to use the Service itself.

Restrictions: Except as expressly allowed by these Terms or by law, you must not: (a) copy, reproduce, modify, adapt, or create derivative works based on any part of TaskLab; (b) reverse engineer, decompile, or attempt to extract the source code of the software (except to the limited extent such restrictions are prohibited by law); (c) remove or obscure any copyright, trademark, or proprietary notices on the Service; or (d) use any of our intellectual property outside of your authorised use of the Service (for example, you may not use our software for the benefit of anyone other than your own business, as stated in Section 3).

Any rights not expressly granted to you in these Terms are reserved by TaskLab.

User Content and Feedback: As noted, you retain ownership of your Customer Data and any content you provide. You also own any feedback, suggestions, or ideas you voluntarily provide to us about TaskLab or how to improve it. However, by submitting feedback or suggestions to TaskLab, you grant us a royalty-free, perpetual, irrevocable license to use, modify, and incorporate your feedback into our products and services without any obligation to you.

This means, for example, if you suggest a new feature and we implement it, we are free to do so and will not owe you any compensation. Providing feedback is entirely optional, but if you do, you agree that we may use it at our discretion.

All rights in and to TaskLab’s software, services, and content that are not expressly granted to you in these Terms are reserved by TaskLab. We appreciate our users’ understanding that our platform is our valuable intellectual property, and we thank you for respecting these rights.

7. Disclaimers of Warranties

As-Is Service: TaskLab is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, guarantees, or representations (whether express, implied, or statutory) that are not expressly stated in these Terms.

For example, we do not guarantee that the Service will be uninterrupted, error-free, or meet all of your requirements or expectations.

While we strive to make TaskLab reliable and secure, we make no warranty that the Service will achieve any particular results, operate without delays or imperfections, or be compatible with all systems or business needs.

Australian Consumer Law: We acknowledge that you may have certain rights under the Australian Consumer Law and other applicable consumer protection statutes, which cannot be excluded or limited by contract. Nothing in these Terms is intended to exclude, restrict, or modify any non-excludable rights or guarantees you may have under the Australian Consumer Law or other laws (your “Statutory Rights”).

If you are a “consumer” under the Australian Consumer Law, you may be entitled to certain remedies (such as refunds or re-supply) if our services fail to meet a consumer guarantee. Subject to those non-excludable provisions, we exclude all implied conditions, warranties, and guarantees (including any implied warranty of merchantability, fitness for purpose, title, or non-infringement) to the extent permitted by law.

In other words, aside from your Statutory Rights, we do not make any promises or assurances about the quality, performance, availability, or suitability of TaskLab, and we provide the Service to you on the understanding that you accept it “with all faults”.

No Other Warranties: You assume all responsibility for your use of the Service. We do not warrant that TaskLab will be free from bugs, security intrusions, or that any data will be flawlessly accurate or secure (though we employ measures to minimize these issues, as noted in our Privacy and Security section). We are not responsible for any harm that results from your access to or use of the Service, or from any content or data obtained through the Service. This disclaimer of warranties applies to the fullest extent permitted by law. If any warranty is implied into this Agreement by law and cannot be excluded, then (to the extent permitted by law) our liability for breach of that warranty is limited (at our option) to re-supplying the relevant services or paying the cost of having the services supplied again.

This is further addressed in the Limitation of Liability section below.

8. Limitation of Liability

Limitation of Types of Loss: To the fullest extent allowed by law, in no event will TaskLab (or its officers, directors, employees, agents, suppliers, or affiliates) be liable to you for any indirect, incidental, special, consequential, or exemplary damages arising out of or related to your use of (or inability to use) TaskLab.

This exclusion includes, for example, any loss of profits, loss of revenue, loss of goodwill or business reputation, loss of data, or cost of procuring substitute services.

It also includes any diminution of value or business interruptions, or any indirect financial losses. These limitations apply whether such claims are based in contract, tort (negligence), strict liability, or otherwise, and even if we have been advised of the possibility of such damages.

Cap on Liability Amount: Subject to applicable law (and your Statutory Rights under the ACL), the total aggregate liability of TaskLab to you for all claims arising out of or relating to these Terms or the Service will not exceed the amount of fees you paid to TaskLab for the Service in the 12 months immediately preceding the event giving rise to the claim (or, if greater, our obligation will be limited to supplying the services again or paying the cost of having the services supplied again).

If you have paid no fees (for example, if you are using a free trial or free tier of the Service), TaskLab’s total liability will be limited to the amount of AUD $1.00. This limitation is cumulative and not per-incident.

Application of Limitations: The limitations and exclusions of liability in this section apply to all types of claims or causes of action, however arising. To the extent that any liability cannot be excluded by law, we limit our liability to the minimum amount permitted by law. For example, if a court of competent jurisdiction determines that certain damages are legally unable to be disclaimed or capped, then this Terms shall be interpreted as if those specific damages were not disclaimed or capped, but all other limitations remain in effect. We also agree that our liability will be reduced to the extent that your own acts or omissions (or those of third parties) contributed to the loss.

Release for Third-Party Causes: TaskLab will not be liable for any failure or delay in performing our obligations if that failure or delay is due to causes beyond our reasonable control (such as natural disasters, labour disputes, war, acts of terrorism, pandemic, government action, internet or telecommunication failures, or outages of third-party platforms like ServiceM8). In such cases, our obligations will be suspended for the duration of the event. Furthermore, we are not responsible for any problems caused by third-party equipment or services, for your acts or omissions, or for any loss that could have been avoided if you had backed up your data or followed our reasonable advice.

No Liability for Data or Software: You acknowledge that TaskLab is a tool that aids your business operations, but you are solely responsible for how you use the information and outputs from the Service. Any decisions you make based on data or reports from TaskLab are made at your own risk. We do not accept liability for any outcomes from business decisions or actions that you take using the Service. Additionally, except as expressly provided under the ACL (if applicable), we are not liable for any damage to or loss of your data, or any damage to your computer systems or devices, that results from using TaskLab. You should ensure you have appropriate data backups and security protections in place. These limitations form an essential basis of the bargain between you and us. You agree that the fees (if any) charged for TaskLab (or its availability as a free service) reflect this allocation of risk and the limitations of liability specified herein.

If you are dissatisfied with the Service or any of these Terms, your sole and exclusive remedy is to stop using TaskLab.

9. Indemnification

You agree to indemnify, defend, and hold harmless TaskLab, its parent company, affiliates, and their respective officers, directors, employees, and agents (the “Indemnified Parties”), from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees and costs) that arise out of or relate to:

(a) your breach of these Terms or violation of any applicable law;

(b) any data, information, or content you submit to or process through the Service (including any claims that your Customer Data infringes or misappropriates the rights of a third party, or that your disclosure of personal information to TaskLab via ServiceM8 violated a privacy law);

(c) your misuse of the Service or use of the Service in violation of any third-party rights; or

(d) any other act, omission, or negligence by you or by any person accessing the Service using your account credentials

This indemnification obligation includes, for example, indemnifying the Indemnified Parties for any claims or losses resulting from you using TaskLab to store unlawful material, from you running multiple businesses through one account in violation of a contract or regulation, or from you failing to obtain consent to input someone’s personal data into the Service. You agree that you will be responsible for any costs and expenses incurred by the Indemnified Parties in enforcing this indemnity, and that your indemnification obligations will survive the termination of this Agreement

We will promptly notify you of any third-party claim subject to indemnification. You may be given control of the defence and settlement of such claim, provided that any settlement completely and unconditionally releases the Indemnified Parties of all liability and does not impose any obligations on us.

We reserve the right to participate in the defence with counsel of our choice at our own expense. Your indemnity obligations will not apply to the extent a claim is caused solely by our breach of these Terms or our negligence or willful misconduct.

10. Termination and Suspension

Term and Termination: These Terms will remain in effect until terminated by either you or us. You may terminate this Agreement at any time by discontinuing use of TaskLab and (if applicable) closing your account.

If you wish to cancel your account, you should follow the instructions provided within the Service or contact us to request account deletion. We may terminate this Agreement or suspend your access to TaskLab at any time with prior notice to you if, for example, we cease offering the Service, if we believe you are violating these Terms, or for any other legitimate reason at our discretion.

In certain serious cases (e.g. your material breach of these Terms, fraud, or actions that threaten the security of our system), we may suspend or terminate your account immediately without notice.

We will make a reasonable attempt to notify you of the reason for termination or suspension after the fact (unless we are legally prohibited from doing so, or if giving notice could result in further harm).

Effect of Termination: Upon any termination of this Agreement or suspension of your account, you must immediately cease all use of TaskLab. You will no longer have access to your TaskLab account, and we may disable your login credentials. If your account is terminated (by you or by us), we have the right to delete or erase all Customer Data associated with your account after a reasonable period, unless we are required by law to retain it.

It is your responsibility to export or back up any data you wish to retain before you or we terminate the Service. We are not liable to you for any termination of your account or deletion of your data in accordance with these Terms. If we terminate your account due to your breach of these Terms, we may also pursue other remedies available at law (such as claims for any damages we incurred or an injunction to stop unauthorised use).

If your account was terminated and you wish to resume using TaskLab, you must obtain our written consent and re-register (we have no obligation to allow re-registration). Termination of this Agreement will not affect any rights or liabilities that accrued prior to termination.

Any provision of these Terms which by its nature should survive termination (such as ownership provisions, disclaimers, indemnities, and limitations of liability) will remain in effect.

No Refunds: Except as required by law or as explicitly stated by us in writing, no refunds will be provided for any fees or prepaid services if your account is terminated or downgraded before the end of a billing period. For example, if you terminate your account mid-subscription, or if we terminate it due to your breach, you will not be entitled to a refund for the unused period. (This does not limit any rights you may have under the Australian Consumer Law for services not delivered as promised.)

11. Modifications to Service or Terms

Updates to Terms: TaskLab may revise or update these Terms from time to time. We reserve the right to modify these Terms at our sole discretion, and will provide notice of material changes by posting the updated Terms on our website or through the Service and updating the “Effective Date” at the top, or by other reasonable means.

In certain cases, we may also notify you via email or in-app notification of major changes. Continued use of the Service after updated Terms have been posted constitutes your acceptance of the revised Terms.

If you do not agree with a change, you must stop using TaskLab and, if applicable, cancel your account before the new Terms take effect. We encourage you to review the Terms periodically to ensure you understand the current agreement between you and TaskLab.

Changes to Service: We are constantly improving and evolving TaskLab. Therefore, we reserve the right to add, remove, or modify features or functionalities of the Service at any time. We may temporarily suspend the Service (in whole or part) for maintenance or upgrades. We will strive to give you advance notice of any material changes to the Service or any planned downtime (for example, via an email or notice on our site), but this may not always be possible. You acknowledge that TaskLab may change over time and that no guarantee is made that the Service or any portion of it will continue indefinitely in its current form. If we discontinue the Service in its entirety, we will provide as much prior notice to you as reasonably practicable and will refund any prepaid fees for the unused portion of your subscription, if applicable. However, we will not be liable for any modification, suspension, or discontinuation of the Service, beyond the obligation to refund fees for services not provided.

We welcome feedback on the Service, but please understand that any timeline or roadmap discussions are not binding. Your decision to use TaskLab is not contingent on the delivery of any future functionality or features, or on any oral or written comments made by us regarding future features.

12. General Provisions

Entire Agreement: These Terms (along with our Privacy Policy and any other policies or documents expressly incorporated by reference) constitute the entire agreement between you and TaskLab regarding the Service. They supersede all prior or contemporaneous agreements, proposals, or representations, whether written or oral, concerning its subject matter. You acknowledge that you have not relied on any representation, warranty, or statement not expressly set out in these Terms.

Amendments: Any changes to this Agreement must be made as described in Section 11 (Modifications) or in a written agreement signed by both you and an authorized representative of TaskLab. No TaskLab employee or agent has authority to modify these Terms orally.

Assignment: You may not assign or transfer these Terms or your rights or obligations hereunder to any third party without our prior written consent. Any attempt to do so without consent will be null and void. We may assign or transfer this Agreement (in whole or part) to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. These Terms will bind and benefit any permitted successors or assigns.

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be severed or limited to the minimum extent necessary, and the remainder of the Agreement will remain in full force and effect. The parties agree that a court may modify any invalid term to the extent necessary to make it enforceable, or if it cannot be modified, replace it with a valid term that most closely approximates the original intent, to ensure that the Agreement is carried out as closely as possible as intended.

No Waiver: No waiver by TaskLab of any breach or default by you under these Terms will be deemed a waiver of any preceding or subsequent breach or default. Similarly, our delay or failure to exercise any right, power, or remedy under these Terms does not constitute a waiver of that right or any other right. Any waiver must be in writing to be effective.

Relationship of Parties: You and TaskLab are independent contracting parties. These Terms do not create any agency, partnership, joint venture, or fiduciary relationship between us. Neither party has any authority to bind the other or act on the other’s behalf.

Notices: We may send you notices under these Terms (including notices of changes to the Terms or to the Service) by email to the address associated with your account, by postal mail (if you have provided a mailing address), or by posting them within the Service interface. You are responsible for keeping your contact information up to date. Notices will be deemed given (a) in the case of email, when sent (unless we receive notice that the email was not delivered); and (b) in the case of postings on our website or in the Service, upon posting. You may send notices to us by email at the contact address provided on our website, or by registered post to our business address.

13. Governing Law and Dispute Resolution

Governing Law: This Agreement shall be governed by and construed in accordance with the laws of Australia, and specifically the laws of the State/Territory of the Australian Capital Territory, Australia, without giving effect to any conflict of laws principles

You and TaskLab agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply to the Service or these Terms.

Jurisdiction: In the event of any dispute or claim arising out of or relating to these Terms or your use of TaskLab, each party irrevocably submits to the exclusive jurisdiction of the courts of competent jurisdiction in the Australian Capital Territory, Australia.

You agree that any dispute will be brought and heard in a court located in the Australian Capital Territory (or the federal courts of Australia, as appropriate), and you waive any objections to the exercise of jurisdiction by such courts or to venue in those courts, on grounds of inconvenient forum or otherwise.

However, we reserve the right to seek injunctive relief in any jurisdiction if necessary to prevent an imminent breach of intellectual property or data security obligations.

Consumer Complaints: If you are using TaskLab as a consumer (not in the course of a business), and you have a complaint, you may also have the right under certain Australian consumer protection laws to pursue certain disputes in your local tribunal or small claims court. Nothing in this section is intended to limit your rights under the Australian Consumer Law.

Dispute Resolution Process: Before filing any court action, we strongly encourage you to contact us to discuss the issue. Many disputes or questions can be resolved through our support team. We are open to alternative dispute resolution mechanisms, such as mediation or arbitration, if both parties agree in writing to use them. However, unless otherwise agreed or required by law, any formal dispute will be resolved in the courts specified above. Each party will bear its own legal fees and costs, except as otherwise provided by law or ordered by the court.

Legal Fees: In any litigation between you and TaskLab relating to these Terms, the prevailing party will be entitled to recover its reasonable attorneys’ fees and costs from the other party, in addition to any other relief awarded. This provision may not apply to you if you are a consumer and your local consumer laws prohibit the shifting of legal fees.

By using or continuing to use TaskLab, you acknowledge that you have read, understood, and agree to these Terms of Service.

If you have any questions about these Terms, please contact us at the support information provided on our website before proceeding.

Thank you for choosing TaskLab to support your business needs while we remain committed to compliance with Australian laws and the protection of your data.

© 2025 TaskLab. All rights reserved. (These Terms of Service are subject to change as described above.)